As with all industries, the COVID-19 pandemic left its mark on the casino hotel market. In 2020, the sector’s market size plummeted from the previous year’s total of $74.26 billion to $40.9 billion. As the travel industry recovers, large full-service lodging facilities like casinos, convention hotels, and resorts will provide more employment opportunities in hospitality. And with new developments in the industry as a whole, the job outlook for 2022 is expected to be brighter compared to previous years.
To contend with the significant revenue loss during the pandemic, many businesses in gaming and hospitality have turned to iGaming. This is to help bridge the revenue gap. Prior to the pandemic, a few casinos have begun rolling out gaming platforms. This is in hopes of finding a receptive customer base and expanding their revenue stream. When the coronavirus struck, these early adopters were in a much better position.
Through online casinos, former land casino hotel patrons can wager online for skill-based games. Examples include poker, blackjack, and even the thrill of playing slots. Technological advancements see games constantly evolving and improving to offer better audiovisual design. Case in point, Gala Casino offers a huge selection of casino classics like roulette, blackjack, and poker, along with a wide range of online slots. These online games are hosted by live dealers on titles such as Mega Roulette and Age of Gods Bonus Roulette Live. This allows players to interact and enjoy gaming lounges from the comfort of their own time zone.
Now, competition is growing fierce as software companies push products on online platform operators. Between the increasing capacity in physical casino hotels and the growth of iGaming, the job market is moving quickly to meet demand. Aside from game developers, live dealers, gaming managers, and slot supervisors are being tapped for their knowledge. This expertise is crucial when creating a seamless online-offline experience.
The field of hospitality requires professionals who have a wide variety of skills, experience, and passion. Keep in mind, the specific qualifications vary depending on the establishment. For larger hotels, most management and administrative roles would need to be filled by someone with the right degree. Or, a candidate with industry expertise and leadership capabilities. Other positions can easily be occupied with someone who has a high school diploma or GED.
Most casino hotels provide additional training to ensure you’re well-equipped to serve customers and knowledgeable enough about the games, regulations, and rules of the industry. In the coming years, it’s likely that casino hotels will hire professionals who can ensure guest health and safety. For instance, Coeur d’Alene Casino set up a task force to develop protocols, enforce social distancing measures, and institute mask-temperature check requirements as they reopened.
Gaming manager: Gaming managers are in charge of daily casino operations. They oversee staffing and scheduling, as well as resolving major problems. A gaming manager supervises games on the casino floor and ensures rule compliance from employees and guests.
Live casino dealer: A live casino dealer manages cards, money, and chips. They’re the people in charge of tracking bets. So, they should be able to calculate quickly. Aside from knowing how all games work, casino dealers should be good at guiding players. Employees must also be skilled at spotting foul play while engaging all guests for a good time.
Slot supervisor: Slot supervisors oversee all slot machines in the casino. As machines increasingly become automated, being a slot supervisor has become a strong customer-service role. They handle complaints, train new workers, and supervise payouts of large winnings.
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