Giving feedback is our way of communicating our observance and evaluations of another person’s performance, attitude, or behavior. This is necessary to help improve work performance, output, and productivity. However, giving feedback can be quite tricky at times. Your feedback should be an accurate assessment of the situation, and sometimes, the truth isn’t always pleasant. Most people, instead prefer compliments and praises. However, giving feedback that yields productive results is a necessary skill for employers because it fosters a growth environment. Outlined below are a few ways by which you can provide productive feedback.
You will need to be open and specific about your observations. Be precise in saying what went wrong or what needs to be corrected, don’t be vague or ambiguous. You could use examples to back up your point. Be open about your expectations as an employer.
Feedback should not be an attack on a person’s personality, but rather should be focused on addressing the issue at hand. This is because an attack on the individual’s personality could make the employee defensive and closed up, which defeats the whole idea. You shouldn’t be judgmental or make the person feel small. Don’t make assumptions, and focus on sticking to the facts. Remember, the endpoint is improvement and productivity.
Communication doesn’t just occur verbally. Your attitude, demeanor, gesticulations, body language, and facial expression during the conversation matters. You have to make the individual feel comfortable while giving the feedback. So, your body language should show support and readiness to assist them, rather than anger or irritation.
It is easier to correct a recent issue, rather than one that happened 3 or 4 months ago. The problem might not be clearly remembered, and the facts might get muddled up. Moreover, the person could have changed, and your feedback would be unnecessary then. Deal with the issue as soon as it comes up to avoid the repetition of poor performance.
While giving your evaluations, recount previous accomplishments of the individual. State honestly how they have improved and gotten better. Don’t try to sugarcoat or say things that aren’t true, be genuine. Be encouraging and supportive so that the employee understands your intentions. Let them know you are approachable and available to help them grow and get better.
Productive feedback shouldn’t be spontaneous. Instead, the conversation should be a well thought out process. Plan beforehand what you want to address and your approach to doing so. Highlight the facts you want to be corrected and your expectations. Be clear and precise. Ask questions to ensure that you are being understood. Most importantly, be ready to lead all the way. Follow up on the employee’s response to your feedback to know how their productivity improves.
Giving productive feedbacks is a skill that can be mastered by anyone. It requires the employer to be unbiased, sincere, precise, objective, honest, non-judgmental, encouraging, and supportive. The purpose is to stimulate growth and improve productivity, the focus of which is on the recipient. What are your tips for giving productive feedback? Tweet us and share! For more helpful content, check out our blog.